Front-End Clerk

POSITION SUMMARY 

The primary role of this position is to manage the front-end customer experience and assist the Pharmacist and Pharmacy Technician with serving customers and maintaining the Pharmacy, Sales Floor, and Durable Medical Equipment (DME) departments. Associate will engage with customers and provide service and/or sales. Associate will provide suggestions to pharmacy management for improving customer service and internal customer front-end processes.  

FRONT END ASSOCIATE RESPONSIBILITIES 

General 

· Immediate recognition of customers as they arrive in the store or drive thru. 

· Positive attitude towards customers and fellow employees. 

· Attend occasional store meetings. 

· Ordering pharmacy supplies and store merchandise. 

· Answering phones and taking refill orders and other requests. 

· Deliveries – expedite and prepare orders to be delivered efficiently and on-time. 

· Will Call – organize and manage the Will Call Bins. 

· Assist the Pharmacy Manager in the training of new staff. 

· Any other tasks as required by pharmacists as part of normal pharmacy operation. 

· Adherence and compliance to Pharmacy Laws – Pseudoephedrine Sales, Counseling Law, CII ID Law, Medicare Fraud Waste and Abuse, Conflict of Interest, Credit Card Security, HIPAA, etc. 

Cash Register 

· Proficient cash register operation. 

· Perform Opening and Closing Procedures. 

· Manage and organize gift certificates (Cannon Dollars), credit card/debit card/check reader receipts, manufacturer coupons. 

Sales Floor 

· Straighten and “FACE” the front end merchandise. 

· Reorder out of stocks and/or find suitable replacement for all discontinued OTC items. 

· Merchandise Order – expedite stocking of sales merchandise. 

· Restock the drink cooler and write an order as necessary. 

· Planograms – utilize the wholesaler planograms to reorganize and restock items to improve sales. 

· End Cap / Decoration – select products and décor that reflect the season. 

· Basic Housekeeping – trash, confidential shredding, bathroom/breakroom, vacuum, windows, counters, coffee pots, dishes, etc. 

· Ensure Pharmacy and Sales Floor organized and clear of clutter, etc. 

Experience 

· Prior front-end customer service experience recommended, but not required.